Corporate Team Members
“I am committed to working with the milliCare franchise network on developing a long-term strategy to elevate the milliCare brand and business to new heights.” – Managing Director Steve Willis
Steve Willis has over two decades of management experience and is a proven leader with extensive experience in sales, marketing and franchise development. He joined the milliCare team in 2017 as Managing Director, responsible for leading all aspects of growth and performance within the global milliCare franchise network. Steve is personally overseeing the ongoing recruitment to grow the milliCare network, overarching strategy for the business and leadership of the corporate team. Steve holds a Certified Franchise Executive (CFE) designation and is both an approved BOMI continuing education provider for property and facility managers and an IICRC Master Textile Cleaner.
Based in the Dallas-Fort Worth area, Steve enjoys traveling and spending time with his wife and family.View all posts by Steve Willis
“I’m excited to help the milliCare network succeed by strengthening our brand and providing the marketing resources our franchises need to grow their business.” - Director of Marketing and Communications Courtney Caldwell
Courtney Caldwell is responsible for maximizing milliCare’s identity through external branding and internal communication. Having worked with reputable brands for more than a decade, Courtney is uniquely qualified to position milliCare as a leader in facility floor and textile care and to support franchisee marketing efforts. Hailing from the Dallas-Fort Worth area, Courtney enjoys traveling, discovering new music and finding the perfect brunch.View all posts by Courtney Caldwell
"I love the spirit of the milliCare Network: the willingness to help others, the high level of professionalism, and the daily determination to succeed." - Director of Business Development Chris Cusick
Chris Cusick serves as director of business development for strategic national accounts across the entire milliCare franchise network. As a graduate of Clemson University with a Bachelor of Science in Management, Chris joined Milliken & Company in 1993 and has since served various roles within the company. Beginning as a customer relations manager at the company’s global headquarters in Spartanburg, South Carolina, he eventually pursued sales and sales management positions within Milliken's synthetic fabrics division and Milliken’s floor covering hospitality business, where he led sales in the southeast region.
Chris resides in Charlotte, North Carolina, and enjoys spending time with his active family. An involved community member, he currently serves on the Board of Directors for the Juvenile Diabetes Research Foundation (JDRF) and is a mentor for recently diagnosed Type 1 diabetic children and their families.View all posts by Chris Cusick
“I’m excited to play such a strategic role in both the milliCare leadership team and the global milliCare network.” – Director of Franchise Development Bill Helton
As director of franchise development, Bill Helton is responsible for developing and maintaining strong relationships within the franchise network and is the primary point of contact with franchise candidates throughout their recruitment, implementation and development process. Holding degrees in both business and accounting, Bill is a Certified Franchise Executive (CFE) with a comprehensive history of outstanding performance in team development, marketing and business building. He is a seasoned professional with a successful history of over 20 years of management and franchise development experience. Bill is dedicated to helping the milliCare network continue in its success.
Originally from Lexington, Kentucky, Bill attends college sporting games whenever possible and roots for the University of Kentucky. He and his wife enjoy spending time outdoors and traveling, and he frequently plays tennis, pickleball, disc golf and basketball with his two sons.View all posts by Bill Helton
In addition to his role as franchise business manager for 22 markets across the Eastern United States, Doug also oversees the curriculum and programming for milliCare University and the ongoing development of milliCare's eLearning platform.
Doug graduated from then Memphis State University (now University of Memphis) with a dual major – engineering technology and secondary education. He has followed his passion for service, education and technology throughout his successful career.
Doug is the proud father of a son, two daughters and a grandchild. Doug resides in Germantown, Tennessee.View all posts by Doug Laurie
“One of my primary goals is to provide new franchisees with the support they need to become a part of the milliCare team and help to ensure their ongoing success.” – Franchise Development Coordinator Becky Lewis
Becky Lewis is responsible for handling all signed franchise agreements and assisting with the onboarding of all new franchisees into the milliCare network. Becky brings over 20 years of leadership experience in various industries, including cleaning and restoration, to the milliCare team. Her attention to detail and customer focus drive her passion for developing key processes in her role as franchise development coordinator. Residing in the Dallas, Texas, area Becky enjoys exercising, hiking, the sunshine and being outdoors.View all posts by Becky Lewis
"The milliCare network is full of great people who are more than colleagues; they're like a family."
- Technical Director Stephen Lewis
Stephen is a graduate of the University of Western Ontario with a degree in mechanical engineering. As technical director, Stephen manages all equipment, methods and products used to provide milliCare services. His role includes leading the network's technical education and training, while coordinating the third-party certifications of milliCare products and methods. Stephen also serves as a franchise business manager to Canadian milliCare franchisees. Stephen's service to milliCare dates back to April 1988. Stephen is a certified Senior Carpet Inspector by the Floor Covering Institute of Technical Services as well as an IICRC Master Textile Cleaner and Approved Instructor. He is also a Facility Management Journal award recipient for excellence in writing and an ISSA Green Cleaning Professional.View all posts by Stephen Lewis
"I am intrigued at the composure that the milliCare network presents to the industry. The high level of professionalism and willingness to help one another achieve a common goal sets the milliCare network apart from any other. I am excited for the future and being able to work directly with such a great team to grow the milliCare ideology and achieve our goals." - Business Support Lisa Myers
Lisa Myers, business support for milliCare, works with all facets of the milliCare network to facilitate all operational needs with a high commitment to customer service and efficiency. Prior to joining milliCare, Lisa held leadership positions in the customer service industry for more than 10 years. She is well-versed in event coordination, business administration, training and technical troubleshooting.
Lisa was born and raised in Spartanburg, South Carolina, where she graduated from the University of South Carolina Upstate with a bachelor’s degree in history. Most of all, Lisa loves spending time with her family, camping, hiking and being outdoors.View all posts by Lisa Myers
“Family describes the very nature of the relationships between all the franchises and the teams that support them. I enjoy building relationships and supporting members as they step into the world of performance coatings and tile and grout and look forward to assisting in the success of the milliCare network.”
– Director of National Accounts – Hard Surface Malcolm Sparling
Malcolm oversees the acquisition of large national and regional account business in milliCare’s hard surface segment. Additionally, he assists with in-field training of the milliCare network as related to performance coating and tile and grout offerings. Prior to joining milliCare, Malcolm served as president at Level Midwest, a commercial floor and specialty contracting provider. He also spent 16 years with MTS Contracting as a top-performing project manager. Malcolm is a leader in the development of lucrative teams and business strategy.View all posts by Malcolm Sparling
"My goal for the network is to make sure that every franchisee has a high level of comfort with and expertise in our performance coating and tile & grout care services so that the network continues to provide a consistent, high level of excellence for customers across the globe. " - Technical Services Manager Darrell Stevenson
Darrell Stevenson serves as milliCare’s technical services manager. Darrell spent 17 years in client-facing roles in the construction industry, during which he was frequently responsible for product and procedure training. After transitioning into the performance coatings space, he completed a program designed to train new installers and continues to be instrumental in the continued support of this service offering for the network.
When not conducting training seminars or consulting with the network’s franchisees, Darrell enjoys spending time with his adult children, playing cards and rooting for the Kansas City Chiefs.View all posts by Darrell Stevenson